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Frequently Asked Questions (2019)

Buyer and Seller FAQ’s are listed on this page along with FAQ’s that would apply to both, please scroll to see all of the FAQ’s.

New Policy:

Post September 16, 2019 delegates (Buyers and Sellers) will be charged $100 for any name changes processed.

Buyer FAQs

What are the Buyer fees?
Each appointment taking buyer will pay $500 CDN plus HST (currently 15%)
There is no additional cost to participate in the pre or post familiarization (FAM) tours.
ACS covers the cost of airfare (to a maximum of $800 plus an additional $700 for familiarization tour airfare if applicable), accommodations for 3 nights during marketplace and for FAMS, all ACS meals and functions are also included.

FAM Tour Selection
During registration Buyers will indicate their interest in pre and post FAM tours.   Selections will be shared with the FAM tour hosts (NB, NL, NS and PE) for review and assignment and the ACS Registration Secretariat will send confirmation of FAM tour assignments to buyers.   Buyers must meet the criteria to qualify for attendance and have paid all fees.

When will Buyer accommodations be confirmed?
All Buyers will be staying at the Delta Hotels St. John’s Convention Centre.  A confirmation email will be sent to Buyers by August 30, 2019.

Airport Transfers – When will they be offered?

Transportation to and from the airport to the Delta Hotels St. John’s Convention Centre will be available for both buyers and sellers on Sunday, October 6 and Wednesday, October 9.

Cancellation Policy
Refunds will be issued minus a $100 administrative fee per delegate until July 12, 2019.  After that date, no refunds will be issued.

Seller FAQs

What are the Seller fees?
For the first appointment taking delegate the cost is $800 plus HST (currently 15%)
For the 2nd delegate the cost is $400 plus HST
Please note that each company receives one set of appointments and if sending two delegates, these appointments will be shared by the delegates. A maximum of two (2) delegates per company are permitted.

How to Register

Buyer / Seller Registration Process
Buyer and Seller registration is scheduled to open on March 18, 2019.

Please sign up to our email list to be notified when registration opens.
Signup for email notification

How will I know if my registration has been accepted?
You will receive an immediate confirmation that your registration has been received by ACS.  A separate confirmation email will be sent from ACS once your registration has been accepted.

How do I update my registration or profile form?
Please click here to update your registration or profile form.

Cancellation Policy
Refunds will be issued minus a $100 administrative fee per delegate until July 12, 2019.  After that date, no refunds will be issued.

Appointments & Format

Marketplace & Appointments 
Marketplace offers 9 minute pre scheduled appointments, where buyers obtain information and create business relationships with Sellers.

Buyers are seated at individual booths during marketplace on Monday and Tuesday as outlined in the schedule.  Sellers do not have booths, but walk the floor and move from Buyer to Buyer for their appointments.  One minute is scheduled between appointments to allow Sellers to move from appointment to appointment.

There are 69 appointment times available per Buyer.

Appointments are scheduled in preference as follows:

  • Perfect Matches – buyer and seller both ask to meet
  • Buyer Requested – buyer asked but seller did not
  • Seller requested – seller asked but buyer did not

How do I set up appointments?
Appointment selection will begin on June 27, 2019 and will close on August 30, 2019.  Please review profiles online and instructions to complete your appointment request.

Before selecting your appointment requests, take the time to thoroughly research your customers and study their profiles and visit their websites.  This will ensure a more productive meeting for both the seller (supplier) and the buyer (tour operator). Most tour operators have web sites on which they list tour itineraries and destinations being offered. In many cases hotels being used, tour inclusions, and the operator’s entire brochure can be found online. This information is invaluable for a supplier that is about to attend a conference.   Similarly, most suppliers list valuable information about their product offerings on their web sites.

Questions you should ask yourself before requesting an appointment with a buyer (tour operator):

  1. Does the operator travel to your area and does your product geographically make sense for the operator to include in their itineraries and offerings?
    2. Do the customers of the tour operator make sense for your product?  For example, student tour operators would not be interested in a casino property.
    3. Do you already do business with them and what can you add to their existing itineraries?  Here is a great example of how important this one is.   One year, a specific DMO met with a tour operator and had a great appointment advising the operator they were the number one tour operator into their region.  The following year, a new person represented that same DMO and asked the operator if they came to the area.  The tour operator felt the appointment was a waste of time because the person had not done any research and wouldn’t be able to share any new information.   This underlines the importance of research to ensure appointments are productive.

Questions you should ask yourself before requesting an appointment with a seller (supplier):

  1. Does the seller have product that geographically makes sense for my current or new offerings?
    2. Do my current or potential customers desire this type of product?
    3. Could I open new markets with this type of product?
    4. Do I need to meet the new person responsible for my account?
    5. Could I expand my product offering with this seller?

When will I receive my confirmed schedule of appointments?
Appointments will be available on September 16, 2019 for both Buyers and Sellers to view online.

Can I request/book additional appointments after September 16?
Yes, information on how to do this will be posted on September 16, 2019.

How long are appointments? 
Appointments are 9 minutes long.

General Information

How do I complete my Buyer or Seller profile?
Username and Password will be provided by the ACS Registration Manager once you have been confirmed as an ACS Buyer or Seller.

What if this is my first time attending Atlantic Canada Showcase?
An ACS Event Management Company has been hired to meet your ACS needs. Please let them know this is your first time attending ACS and they will provide you with an orientation package that will help get you ready for ACS.   As well, a Buddy Program is available for first time buyers and sellers, you can sign up during the registration process or contact the ACS Event Manager to be matched.

What is the dress code?
Business attire is required for the Marketplace. Casual attire for Sunday and Monday evening events.  Tuesday’s Atlantic Canada Gala is business or semi-formal.

Atlantic Canada Showcase Vocabulary

Tour Operator
A tour operator is a business that designs, develops, markets and operates packaged travel and tourism products and tours. Tour operators sell through travel agents and/or directly to consumers.

FIT: Fully Independent Traveler or Foreign Individual Traveler
An international pre-paid unescorted tour that includes several travel elements such as accommodations, rental cars and sightseeing. An FIT operator specializes in preparing FIT’s documents at the request of retail travel agents. FITs usually receive travel vouchers to present to on-site services as verification of pre-payment. Packages are designed for independent travelers that do not usually involve group activities at any stage of the trip. A typical example is the fly-drive package, offering a saving in airfare, car rental and perhaps some additional services on a package basis. They may also include accommodations for some or all nights, and/or some meals.

Receptive Operator
A person or company that specializes in particular destinations, providing services at the destination to group travel organizers and tour operators. Some limit their services to the community and area in which they are based; others provide services to entire regions.

Online Travel Agency (OTA)
OTA’s are online companies whose websites allow consumers to book various travel related services directly via internet.  They are third party agents reselling trips, hotels, cars, flights, vacation packages etc. provided / organised by others.

Specialty Travel
A tour catering to a unique interest, hobby or features major happenings as the reason for the journey.  Examples would be concerts, sporting events, faith travel, adventure tours or family travel.

Escorted Group Tour
A prearranged group tour developed and managed by a tour operator, receptive operator or travel agent. A tour guide accompanies the group on the tour and handles all logistical matters.

Travel Agent
A licensed travel product retailer that provides travel information, reservations and other forms of assistance to consumers, companies and groups in making travel arrangements.

Wholesaler
A company that operates as an intermediary between the travel product supplier and the retail travel agent in the marketplace, generally providing services such as information and reservations to travel agents. (Tour operators often operate as wholesalers, but usually when they are involved in some form of product packaging.)

Retail Agency
Travel Company selling directly to the public, sometimes a subdivision of a wholesale and/or retail travel organization.

Ground Operator
A company or individual providing services to a tour operator at the destination, such as sightseeing tours, local transfers, guides and other local services, but not including transportation to and from the destination. Sometimes called a land operator.

Group Leader
A person who has a keen interest in assisting a tour operator in motivating her/his group to travel. They are usually rewarded for their efforts through free travel. For example if they assist in having 20 people book on a tour, they will usually travel for free on that same tour.

Inbound and Outbound Tour Operator
An inbound operator welcomes groups/people into their area whereas an outbound operator sends groups/people away.

Tourism
Tourism is the business of providing and marketing services and facilities for pleasure travelers. Thus, the concept of tourism is of direct concern to governments, carriers, and lodging, restaurant and entertainment industries and of indirect concern to virtually every industry and business in the world.

Travel Trade
A term describing the full range of organizations that operates as intermediaries in the travel and tourism industry. These typically include tour operators, wholesalers, receptive operators, group leaders and travel agents.

Marketplace vs. Consumer show
A marketplace is a travel trade event where tourism suppliers have scheduled appointments with travel trade buyers/Tour Operators. A Consumer Show is when the general public attends and you answer questions and sell your product to a wide variety of people.

Trade Show
An exhibition of travel and tourism products designed to solicit business from travel trade buyers.

Itinerary
A travel schedule provided by a travel agent for his/her customer. A proposed or preliminary itinerary may be rather vague or specific. A final itinerary; however, provides all details – flight numbers, departure times, reservation confirmation numbers – and describes planned activities.

Tour
Any prearranged (but not necessarily pre-paid) journey to one or more places and back to the point of origin.

Familiarization or ‘fam’ tours
A complimentary or reduced-rate travel program for tour operators, travel agents, and/or travel writers, designed to improve knowledge about a particular destination or package. The purpose in the first two cases is to encourage active marketing support; in the third it is to encourage favourable media stories about the destination.

Motorcoach Tour
A group tour in which the primary mode of transportation is by motorcoach.

Step on guide
A local guide steps onto a motorcoach to give an interpretive tour of an area, but then steps off when the group travels on to their next destination.

Tourism Partners
Atlantic Canada Opportunities Agency

Destination Canada

ACAT – Atlantic Canada Agreement on Tourism

Tourism Associations
TIANB Tourism Industry Association of New Brunswick

TIANS Tourism Industry Association of Nova Scotia

TIAPEI Tourism Industry Association of Prince Edward Island

HNL Hospitality Newfoundland and Labrador

Tourism Departments
New Brunswick Tourism, Heritage and Culture

Newfoundland and Labrador Tourism

Tourism Nova Scotia

Prince Edward Island Tourism

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